Refund Policy

This Refund Policy applies to purchases of credits, subscriptions, or related digital services from SnapSync ("we", "us"). By purchasing, you acknowledge this policy.

Last updated: June 2026

1. Nature of our product

SnapSync delivers digital goods and software services. Credits are used to meter access to server-side processing—including AI inference, document handling, and automation—which incurs immediate infrastructure and third-party costs when consumed.

2. Non-refundable once credits are used

Because credits are consumed for server-side AI processing and related operations at the moment of use, purchases are strictly non-refundable once credits have been used (including partial use). This reflects the nature of consumed digital services and our inability to "undo" compute or API usage after delivery.

3. Refunds for unused credits

Unused, unexpired credits may be eligible for a refund if you request it within fourteen (14) days of the original purchase and none of the credits in that purchase have been used. Refunds, where granted, are made to the original payment method and may exclude non-recoverable payment-processing fees. Credits that have expired, been used (even partially), or were issued as bonuses, promotions, or referral rewards are not refundable.

4. Subscriptions and cancellations

Subscription plans are not yet available. When they launch, you will be able to cancel at any time from your billing settings and will retain access until the end of your current billing cycle. Unless required by law, subscription fees already charged for a billing cycle are not pro-rated or refundable for partial periods once the cycle has begun. Booster top-ups follow the credit rules in sections 2 and 3.

5. Billing errors and disputes

If you believe a charge was duplicated, processed in error, or does not match what you authorised, contact us promptly. We aim to acknowledge billing disputes within five (5) business days and to resolve them within thirty (30) days. We review good-faith billing disputes on a case-by-case basis, and any remedy for unused balances is subject to sections 3 and 4 and applicable law.

6. Chargebacks

Before initiating a chargeback or payment dispute with your bank, please email us so we can attempt to resolve the issue. Unwarranted chargebacks may result in suspension of your account.

7. Your statutory rights

Nothing in this policy excludes or limits any rights you may have under the Consumer Protection Act 1999 or other applicable Malaysian law. Where mandatory consumer-protection rights apply, they take precedence over this policy.

8. Changes

We may update this Refund Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date.

9. Contact for billing disputes

For billing questions or disputes, contact support@snapsync.my. Please include your registered phone number, transaction reference (if available), and a short description of the issue so we can assist quickly.